Organizational Health

Are you leading a healthy or toxic organization? Perhaps you do not know the answer to that question, or maybe  you’ve never really thought about it.

Author and management consultant Patrick Lencioni asserts that organizational health is the single greatest advantage that an organization can have, and it’s free! However, the problem with organizational health is that many leaders will not do what it takes to create, cultivate, and maintain a healthy work environment. It just feels like too much work because it involves dealing with the dreaded r-word: relationships.

Leaders shy away from dealing with personalities, relationships, and conflict because it’s messy and uncomfortable. Great leaders, however, are able to get out of their comfort zone and deal with conflict head-on. This is what separates great organizations from average ones, and healthy organizations from toxic ones.

In order to help leaders with the often daunting challenge of how to create a healthy culture, Dr. Jeremy Couch has developed the Organizational Health Framework, which provides a road map for leaders and their teams. Within this framework are four key behavioral indicators of organizational health:

1) Mutual Trust: When leaders and employees trust one another, there is a spirit of confidence and empowerment at all levels of the organization. Each individual believes that their leaders and peers have their best interests at heart.

2) Transparent Communication: People feel safe opening up to each other through honest, authentic dialogue. As a result, there are virtually no hidden agendas, questioned motives, or office politics. Team members genuinely care for one another.

3) Open Accountability: Team members are focused on achieving results for the organization because they have a strong sense of personal responsibility. People are comfortable holding one another to high standards of behavior and performance.

4) Team Unity: All members of the organization have a shared vision of the future. There is a strong belief that everyone is moving in the same direction, and each team member understands how they contribute to the success of the organization.

Organizational Health Assessment (OHA)

Dr. Jeremy Couch has developed the Organizational Health Assessment (OHA), a 24-question survey instrument that organizations can use to assess their current level of organizational health. Each of the four indicators of organizational health are measured by the OHA, providing a score for each dimension. An overall composite organizational health score is also provided. Based on these scores, organizations are able to evaluate where they are doing well and where they need to improve in order to create a more healthy work environment. From there, a plan can be developed in order to help you address deficiencies and challenges within your organization.

If you are interested in having the OHA administered for your organization, contact Jeremy Couch directly for a consultation.


© Jeremy J. Couch and, 2015. Unauthorized use and/or duplication of this material without express and written permission is strictly prohibited.