An organization’s success depends on a number of essential factors, including the quality of products or services offered, strategy, marketing, customer service, and financial resources, to name a few. As important as each of these are, there is an intangible component that can make or break an organization—organizational health.
“Organizational health is the single greatest competitive advantage in any business.” -Patrick Lencioni
The health of an organization is often overlooked because it’s not easy for leaders to get their arms around. They know it sounds important, but they are not sure exactly what a healthy organization looks like, nor are they sure if their organization is healthy or not. As a result, they end up avoiding it altogether and focus instead on the things that are easily quantifiable and familiar. In doing so, they are putting their organization and people at risk.
Ignoring the health of your organization is like ignoring your own physical health. You can get by with this approach for a while, but it will eventually catch up with you. When warning signs are present, pretending like they do not exist will not make them go away. Confronting your current reality is always the wise and necessary thing to do.
Leaders must be intentional about taking care of their organization’s health, and it starts with awareness. They must constantly be looking for warning signs, such as: declining morale, lack of engagement, internal politics, low productivity, lack of trust, employee attrition, team disunity, avoidance of accountability, and poor communication.
Consistently evaluating your organization to see if any unhealthy warning signs are present is the first step in the process of building a healthy and thriving culture.
What step will you take today to evaluate your organization’s health?